Sat, 24 September 2016
On this week’s episode, we discuss the proper way to deal with employees who bad-mouth a client and why it’s so important to do it quickly.
SO much time and money is lost by people who are too patient with bad apples.
You can use these bad apples as a teaching moment for the rest of your team.
Tune in to hear exactly how Andy says he would handle a situation where 2 employees bad-mouthed a client.
Would you like to run something by Andy? Contact us and your question might be featured on the show!
Direct download: ITL254_How_to_Deal_With_the_Bad_Apples_in_your_Workplace_Before_They_Destroy_Your_Business.mp3
Category:Podcast -- posted at: 11:00am CDT |
Sat, 17 September 2016
On this week's episode, I discuss the importance of the type of things we "feed" our mind.
What we listen to and watch could potentially be damaging.
If life was a stream, you could go upstream, downstream, or tread water.
Tune in to hear how a friend of Andy's started controlling what goes into her mind and the impact it has had on her.
Direct download: ITL253__Are_You_Damaging_Your_Mind_Daily_Without_Even_Knowing_It_.mp3
Category:Podcast -- posted at: 12:11pm CDT |
Sat, 10 September 2016
On this week’s episode, I answer a listener question on how to be successful in sales situations.
I want to go to ground-zero with you.
Customer satisfaction is a great concept, but I’m always blown away by companies that build their entire advertising campaigns on this.
Whatever industry you’re in, the real product is you.
Questions for Andy Would you like to run something by Andy? Contact us and your question might be featured on the show!
Direct download: ITL252_The_Secret_to_Success_in_Sales_.mp3
Category:Podcast -- posted at: 12:08pm CDT |