How to Deal with the “Bad Apples” in Your Workplace (Before They Destroy Your Business)

 

On this week’s episode, we discuss the proper way to deal with employees who bad-mouth a client and why it’s so important to do it quickly.

 

SO much time and money is lost by people who are too patient with bad apples.

• Bad apples don’t become good just because they rub up against good ones—just the opposite is true.
• The client (or customer) is the #1 priority—there is no excuse for employees who complain about, are annoyed with, or bad-mouth them.
• If it were me, I’d get rid of the bad apples as fast as possible, because this is a nonnegotiable.

 

You can use these bad apples as a teaching moment for the rest of your team.

• You can never show enough gratefulness to your client.
• I would get everyone together and say, “You may have noticed we are down two people, and here’s why…”
• If you are in a service-oriented industry, bad apples can be the death of you.

  

Tune in to hear exactly how Andy says he would handle a situation where 2 employees bad-mouthed a client.

 

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